The following information was extracted from the City of Toronto's website: www.toronto.ca/emerg/index.htm
Seconds count in an emergency! When police, fire, or medical emergencies occur, call 9-1-1. Trained emergency call takers will provide you with the information and assistance you need.
If you do not speak English, stay on the line while the call taker contacts our Telephone Translation Service. Call takers have access to interpreters in more than 150 languages, 24 hours a day. People needing assistance should not hesitate to call 9-1-1 for help
When should you call 9-1-1?
Call 9-1-1 during any emergency where people or property are at risk.
What you should know when dialing 9-1-1
- Home: dial 9-1-1
- Business/other locations: may need an outside line before dialing 9-1-1
- Pay Phone: dial 9-1-1, it is free
- Cellular Phone: dial 9-1-1 and be prepared to give the exact location of the emergency, it is free
- TTY (Telephone Device for the Deaf): Press the spacebar announcer key repeatedly until a response is received.
Help 9-1-1 help you
Help the call taker and:
- remain calm
- speak clearly, and
- Identify which emergency service you require (police, fire, or ambulance)
Be prepared with the following information:
- a description of what is happening
- the location, and
- your name, address and telephone number
DO NOT HANG UP UNTIL THE CALL TAKER TELLS YOU TO DO SO.
Remain on the line to provide additional information if requested to do so by the call taker.
Remember to have your house numbers visible from the street. This will assist emergency personnel in finding you as quickly as possible.